Cookie Policy for kartshop.com

This is the Cookie Policy for kartshop.com, accessible from https://kartshop.com/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

Read the full cookie policy for Kartshop.com

Terms and Conditions

General information

OTK Aps
DK VAT-number: DK 37195073
Established: 2020 - Denmark
Frydensbergvej 22, 3660 Stenløse
Contact customer service here
Phone number +45 2120 2020

Placing an order

All orders will follow the terms and conditions valid at the time of purchase. All changes are immediate unless otherwise specified.

It is the customer's responsibility to read and accept the terms before any purchase.

Placing an order at Kartshop.com is not in itself legally binding. Kartshop.com reserves the right to cancel your order as a result of technical errors, incomplete payment, typos or similar situations.

It is the customer's responsibility to provide us with the correct necessary information needed to process your order. See section about 'Privacy Policy'.

When your order is registered you will receive an order confirmation via mail displaying your order details. This is only a receipt confirming we successfully registered your order and not a binding contract.

The contract is binding when you receive your invoice for the purchase.

When your order is processed you will receive a shipping confirmation with your tracking number.

Kartshop reserves the right to change these terms without notifying the customer beforehand. The customers will not necessarily be informed individually of these changes, e.g. via email.
The latest terms can always be found on the website - Here.

Pricing and payment

All prices listed on kartshop.com is shown in Euro (€).
Prices is shown with Danish VAT included, but you have option to view all prices without Danish VAT.

The VAT amount will be withdrawn the same day as your order is sent.

Payment methods

The following payment methods can be used at Kartshop.com:

VISA
VISA Electron
MasterCard
MaestroCard
JCB
Appelpay
American Express

To ensure your data is safe, your payment details is stored in a secure PCI-DSS certified (Payment Card Industry Data Security Standard) environment that meets international security standards until the transaction is completed. Only our PCI certified business partner - and not Kartshop - has access to your card information. Processing of your card information is therefore solely a matter between you and our PCI-certified business partner.

Shipping

Kartshop.com ships internationally.

We offer same-day-shipping on orders placed before 2 pm Monday-Thursday (Friday 1.00 pm) CET.

This means if you place an order at Kartshop.com before the stated time, we aim to process, pack, and ship out your order the same day. Note that during busy periods this is not always possible due to order volumes and your order will then be sent out as soon as possible.

International orders have a lead time of 1-10 days from the day you received your shipping confirmation.

We also offer express shipping.
Xpress shipping in Europe have a lead time of 1-2 days.
Xpress shipping outside of Europe lead time is 2-4 days.
(Information at check-out)

Orders are not shipped on weekends and holidays.
Delays can occur during busy periods and public holidays.
View danish bank holidays here

Kartshop.com is not liable for any delays with the shipping company or local customs. Please contact your local carrier if issues occur.

Important! The customer is responsible for all tariffs or other import costs associated with their order.

Shipping rates can be found at checkout.
The shipping rate is an estimated price calculated based on the size and weight of the items in your order. The estimated price can vary from the actual price. We will always choose the cheapest shipping price when processing your order.

Return and Exchange

When shopping at Kartshop.com you have 30 days return right from the day you receive your order.
Please note that items bought on sale only have a 14-day right of withdrawal from the day you receive your order.

It is not possible to make exchange, as we cannot guarantee the stock, when we receive the exchange item. Therefor you must send the item as a return and place a new order with the correct parts.

Within 30 days of receiving your order you must give notice if you wish to return your purchase. The notice must be sent to our customer service at info@kartshop.com.
Remember to include following information:

Order number.
Which item you wish to return.

It is NOT considered a return by simply refusing to receive an order without contacting and notify our customer service. In accordance with EU law the seller must always be informed about a return in order for the refusal to be considered a return/cancellation of the order.

Returned items must be sent to:
OTK Aps
Frydensbergvej 22
3660 Stenlose
Denmark

Important! Please include a note for our bookkeeper in the package. The note must state that the item is a return item and the following information must be included: Full name and order number.

Please note that you are responsible for paying the costs of returning the item yourself, and that we do not receive return packages sent to pick up locations.

When returning, you are responsible for ensuring that the package is properly packed. You bear the risk for the package/goods yourself until we receive it. Therefore, remember to save the postal receipt as well as any track and trace number.

Kartshop is not liable for damages caused due to bad or careless packaging.

To avoid damage, add a minimum of 10 cm padding for items that are not in their original shipment packaging, designed by the item manufacturer for shipping.

Refund of the purchase amount

We will refund your payment when we have received your returned goods. the refund is transferred with the same means of payment that you used for the original transaction.

The refund can have a processing time of up to 5 working days from when we receive the item – In busy periods and holiday periods the processing time can be longer.

Dealers and B2B customers

You have the option to apply for B2B status at Kartshop. Customers with B2B status trade with special conditions.

Placing an order: For manual orders, OTK ApS reserves the right to charge a handling fee of 250,- ex VAT per order.

Payment: As a B2B customer, you have the option to pay by invoice.
Payment via card or Mobilepay is subject to a 3% fee
New B2B customers should be aware that the goods will only be shipped once payment has been completed.

Shipping prices: The price shown at checkout is an estimate based on weight and volume, and the actual price may therefore vary. We reserve the right to adjust the shipping costs to match the carrier's price when we process the order. The actual cost price will appear on the invoice.

Returns: We do not accept returned goods purchased with B2B status. A purchase made via a B2B account is binding and it is generally not possible to make a return.
Under special circumstances, a return can be agreed. In this case, the agreement must be concluded before the goods are returned, and there will be a processing fee of 20%.
Contact info@kartshop.com if you as a B2B customer have a return request.

Item Availability

Although we aim to keep our stock and website accurate in all aspects, we can’t always guarantee the availability on all products.

In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.

Order cancellation

At Kartshop we strive to process your order quickly, therefore order cancellation must be done by contacting the shop by phone at +45 2120 2020.
If an order has been packed and shipped, it is no longer possible to cancel your order.

The cancellation is only valid if you receive a verbal or written confirmation from an employee at Kartshop.com. If you try to cancel an order via email, this is only valid if you receive a written confirmation, otherwise the purchase agreement is binding, and the item can then be returned under the 14-day right of withdrawal or the 30-day right of return.

Guarantee

All products are covered by the Danish Sale of Goods, giving you 24 months of guarantee an item.
This does not include defects or damages caused by improper use, faulty maintenance, or general wear.

In case of a complaint or a missing delivery, please contact us on: info@kartshop.com
Remember to include:

Your order number
Images of the claim
A description of the claim

Privacy Policy

When shopping at Kartshop.com we need the following information about you:

Name
Address
E-mail address
Phone/mobile number
Chosen delivery method
Chosen payment method

We will process your information with the purpose of delivering your order and process any inquiries regarding your order in accordance with the data protection regulation, article 6, subsection 1, letter b.
All personal information is stored in connection with use of Kartshop.com and is treated with utmost care. Information stored will not be sold or used for any purpose other than to make sure you get the best possible service.
For security reasons, no payment information is kept in our database.

Complaints

If you want to complaint the EU-commission online complaint portal can be used for administrating a complaint. This is especially relevant if you are customer located in another EU country than Denmark where our company is based.

Complaints is administrated here: http://ec.europa.eu/odr. 
When administrating a complaint, you must state our e-mail address: info@kartshop.com.