Kartshop.com
DK VAT-number: DK 37195073
Established: 2020 - Denmark
Email

Kartshop.com is a web shop through which the customer can purchase goods sold directly by Kartshop.

Statements for sales and delivery terms are in effect for kartshop.com.
Payment agreements are in effect unless otherwise negotiated.
Rates and terms are disclosed from you and kartshop.com.


Prices and Payment
All prices listed on kartshop.com is shown in Euro (€) and will be shown with danish VAT with the option of showing without danish VAT. 
The amount will be withdrawn the same day as the goods are sent.
 
Payment methods
The following payment methods can be used at kartshop.com

• VISA
• VISA Electron
• MasterCard
• MaestroCard
• JCB

Kartshop reserves the right to change these terms one sided without notifying the customer beforehand. All orders will follow the terms that were applied at the moment of purchase, visible at Kartshop’s website. All changes are immediate unless otherwise specified. The latest terms can always be found on the website. The customers will not necessarily be informed individually of these changes, e.g. via email. The customer needs to always read and accept the terms before any purchase.

We always aim to send all orders before 2pm Monday-Thursday (Friday 1.00pm). During busy periods this is not always possible due to order volumes and therefore your orders will be sent as soon as possible. We can not offer refunds for late delivery.


Shipping

International orders will be delivered within 1-10 days from the day you received your shipping confirmation.
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
Kartshop.com can not be held liable for any delays with the shipping company or local customs.
You can always choose Xpress shipment, who have a leadtime in 1-2 days in Europe. 
Outside Europe the Xpress leadtime is 2-4 days (You can always see that in check out)

Shipping rates can be found during the checkout process after you have prepared your basket.


Return

Return Right
You have the right to return your purchase according to your consumer rights. The product must be returned in substantially the same condition and quantity as when you received it.

Under your consumer rights, you have the right to return the product, i.e. you can refuse the delivery or return the purchase, provided that the return shipment is dispatched to us within 30 days after you have received it, in its original packaging and in substantially same condition as received. To return a product, you will need to send the item back to us within 30 days. Before returning please contact us. You can do so by writing us an e-mail to info@kartshop.com
The product must be sent back securely in protective packaging.
When you exercise this right, you might have to pay for freight to send the shipment back to us.

Returned goods should be sent to:

OTK Aps
Frydensbergvej 22
3660 Stenlose
Denmark

*Before sending any returns items to us make sure you will obtain a proof of posting certificate from your local post office*
Pack returning goods well to avoid damage. Add a minimum 10cm of padding for items that are not in their original shipment packaging, designed by the item manufacturer for shipping. Kartshop is not liable for damages caused by bad or careless packaging.
No returns are accepted that are directed to be picked up by the seller from a pick up location.
Note that an order that has been refused and returned to the sender is not considered legally to be returned. In accordance to EU law the seller must always be informed about the return in order for the refusal to be considered a return/cancellation of the order.
 

ITEM AVAILABILITY

Although we aim that the website is accurate in all respects, we can not guarantee that all available products.
In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.
 

GUARANTEE

All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery, please contact info@kartshop.com including your order number, images of the claim and a description.
 

Privacy Policy

In order to trade on Kartshop.com you will have to inform at least:

• Name
• Adress
• E-mail adress
• Phone/mobile phone

All personal information is stored in connection with use of Kartshop.com will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.

For security reasons, no payment information is kept in our database.
 

Complaints

The EU-commission online complaint portal can be used by administration of complaint. This is especially relevant if you are consumer with place of residence in another EU country than Denmark where Kartshop.com is based. Complaints is administrated here -http://ec.europa.eu/odr. With administration of a complaint you have to indicate our e-mail adress info@kartshop.com.